Full time role
Remote, Asia-Pacific or Americas
Competitive salary
Overton is a socially conscious startup focused on making government policy more transparent: we help researchers, journalists and the public to see the evidence and influences behind real world guidelines, laws and regulations.
Want to see the research behind national climate change plans, or how different countries are tackling anti-microbial resistance? Overton is where you go.
Our customers range from UN & EU agencies to think tanks, big charities and dozens of universities. Our primary product is a large, searchable database of government policy that we text mine to pull out topics, links to academic papers, people and more. We’ve also just launched a new product, Overton Engage, which tracks opportunities for researchers to engage with policymakers.
The team is experienced, friendly and genuinely cares about the space. We’re growing quickly and we want to make sure that we’re building an amazing relationship with our users and are supporting their needs. That’s where you come in…
We’re looking for an enthusiastic Client Support Specialist to join our team, ideally based in either the Americas or the Asia-Pacific region. You’ll be part of the Engagement & Support team but will also provide regular support to Sales and Marketing. You will help our clients and trial users make the most of their Overton subscription by providing support and training, and working closely with the Sales team to help onboard our trial users. You’ll be a vital bridge between our end users and the rest of the team, collecting their feedback to help shape our platform and grow our usage.
We’re interested in applicants with experience working with academic audiences and who have experience providing training and customer support to a wide variety of stakeholders. Any previous experience or knowledge of bibliometrics, scholarly communications, academic publishing or the policy sphere would be an asset!
This is a remote role, with occasional international travel. We are looking for someone based in the Americas or Asia-Pacific time zones who can help us support clients in those parts of the world and ideally you would bring some local or regional experience in our field. For example you could be based in Australia and have experience working with Australian universities, or based in Brazil and have experience working with IGOs across the Americas.
We are a small team and mainly collaborate using Slack, video calls and regular all-company meetings to see each other in person. We would like you to join us in person once a year in person for our all company meeting in London, UK. We will cover the expenses for this trip.
We also exhibit at and attend several conferences throughout the year and it would be helpful if you could attend some on our behalf, especially if they are local to you.
For non-UK roles, we use an Employer of Record called Deel – Deel would be your legal employer, and we would contract your services via them. As part of the process, we will check with Deel that they are able to hire in your country and with your visa status.
1. Apply via Workable with your CV and a non-generic cover letter that explains why you are right for this role and why it interests you.
2. We’ll get back to you within a week.
3. We’ll schedule an initial 15-minute call to discuss the role, your experience and your situation, to see if it seems like a good fit.
4. The first interview will be about an hour long and will be online.
5. For the second interview we’ll ask you to prepare a 20 minute presentation to the team, with 10 minutes for questions afterwards.
6. We’ll make a provisional offer and discuss the employment logistics with Deel. We’ll be interviewing a number of candidates so there may be a short delay, but we will try to keep you informed throughout the process.
7. We create the role on Deel’s platform and you start the process of onboarding with their HR team. Once this has been done, you are able to start work for Overton.
We are reviewing applications on a rolling basis and would like to hire into this role ASAP, so please get in touch as soon as possible if you’re interested.
Overton connects research with policy.
The Overton Index is the world’s largest database of policy and grey literature, connected to all the evidence it references. Overton Engage is a database of policy engagement opportunities designed to connect researchers with government decision makers.
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